1. Is the body fat scale charged?
- If the body fat scale screen displays Lo or is not lighting up, please replace the battery or charge it.
2. Check if the body fat scale supports OKOK.
- Please check the manual or consult customer service to see if the body fat scale supports connecting to OKOK.
3. Re-enable Bluetooth
- ① Turn off your phone’s Bluetooth and then turn it on again.
- ② Completely close the app and reopen it. You can try both of these methods separately.
4. Restart the Body Fat Scale
- Please try reinstalling the batteries and restarting the device, restart your phone, and attempt to rebind.
5. Body Fat Scale Device-Related Issues
If the above methods cannot resolve the issue, it may be a device malfunction. Please contact the seller where you purchased the scale for after-sales service.