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OKOK·International App

OKOK·International App

A health steward who understands you!

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    • Binding Failed
    • Body Fat Measurement Failed
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Frequently Asked Questions

  1. How to pair the Bluetooth scale with the app?
  2. What to do if Bluetooth connection is frequently unsuccessful?
  3. Why does an Android phone need to grant GPS permission for Bluetooth connection?
  4. Why are the measurement results inaccurate?
  5. Are data such as fat percentage, muscle percentage, visceral fat percentage, bone mass, and basal metabolism accurate?
  6. How to Add/Delete Family Members?
  7. How to Weigh Other Family Members?
  8. How to Delete Measurement Data?
  9. How to Customize the Layout on the Homepage?
  10. How to View the Trend Chart of Historical Data?
  11. Why Are Measurement Indicators Not Displayed (Protein, Body Age, etc.)?
  12. How to Add Multiple Devices and Unbind Devices?
  13. Why is the body fat percentage different when the weight is the same in consecutive measurements?
  14. Why is there no data uploaded after weighing?
  15. How to upload data without carrying a phone during weighing?
  16. Can one scale be bound to multiple phones and app accounts?
  17. What to do if data is lost?
  18. “Account Already Exists” preventing registration?
  19. Activated VIP, but membership benefits are not effective?
  20. How to add widgets?
  21. Why did the fat measurement fail?
  22. Why did the binding fail?
  23. How to Set or Modify Common Units?
  24. Why Is My Age Incorrect?
  25. Steps to Cancel a Subscription on Apple Store
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