- Dear user, thank you for your support for the OKOK International Version!
- 1. Please check if the account you purchased is the same as the one currently logged in.
- 2. If you use our app on multiple devices, make sure you log in with the same account on other devices.
- 3. Check if the app you downloaded is the latest version.
- 4. Try restarting the app.
- 5. Click on “Settings > VIP > Restore Purchase” below the “Unlock” button.
- If the above steps do not solve your problem, please select “VIP Issue” in “Feedback” and provide a screenshot of the purchase voucher. Contact our customer service team to assist you urgently. We apologize for any inconvenience caused.
A health steward who understands you！