1. Does the device have enough battery?
If the device screen shows Lo, or does not turn on, please replace the battery or charge it.
2. Check if the device supports OKOK.
Please refer to the manual or contact customer service to see if the device supports connecting to OKOK.
3. Voltar a ativar o Bluetooth
- 1. Turn off your phone’s Bluetooth and then turn it on again.
- 2. Completely close the app and reopen it.
You can try both of these methods separately.
4. Restart the device
Tente reinstalar as pilhas e reiniciar o dispositivo, reinicie o telemóvel e tente ligar novamente.
5. Device-related issues
If the above methods do not resolve the issue, it may be a device failure. Please contact the after-sales service of the merchant from whom you purchased the device.
If you have tried the above operations and still cannot bind, please click ‘Submit Feedback’ to submit your issue, or click ‘Upload Logs,’ and we will help you resolve it as soon as possible.